Refund Policy

1. Overview

This Refund Policy applies to all paid products and services offered by Wristback through the website wristback.world. It describes the circumstances under which you may request a refund, the process for submitting a request, and the timelines for processing approved refunds.

We are committed to fair and transparent refund practices. Free content available on our Website is not subject to this policy as no payment is involved. This policy should be read alongside our Terms of Use and Privacy Policy, which together govern your relationship with Wristback.

2. Educational Products

Educational products include digital workbooks, meal planning templates, framework guides, and downloadable resource packages sold through our Website. The following refund terms apply:

2.1 Digital Downloads

If you purchase a digital educational product and have not downloaded or accessed the files, you may request a full refund within fourteen days of purchase. Once you have downloaded or accessed the digital content, refunds are generally not available because the product has been delivered in full.

2.2 Defective or Incomplete Products

If you receive a digital product that is corrupted, incomplete, or materially different from its description on our Website, contact us within thirty days of purchase. We will either provide a corrected version or issue a full refund at your preference.

2.3 Bundle Purchases

When purchasing a bundle of educational products at a discounted rate, refunds are calculated based on the individual product prices rather than the bundle discount. Partial refunds for unused items within a bundle may be available if requested within fourteen days and no items have been accessed.

3. Consulting Sessions

Our consulting services provide non-medical educational guidance on meal planning frameworks. Refund terms for consulting vary based on timing and session status:

3.1 Cancellation Before Session

If you cancel a scheduled consulting session at least twenty-four hours before the appointment time, you are entitled to a full refund or free rescheduling, at your choice. Cancellations made less than twenty-four hours before the session may receive a fifty percent refund or one complimentary rescheduling opportunity.

3.2 No-Show Policy

If you fail to attend a scheduled session without prior cancellation notice, the session fee is non-refundable. We will attempt to contact you at the scheduled time via the contact information provided during booking. If technical difficulties on our end prevent the session from occurring, a full refund or rescheduling will be offered.

3.3 Completed Sessions

Once a consulting session has been conducted and follow-up materials have been delivered, the session fee is non-refundable. If you are dissatisfied with the quality of a completed session, contact us within seven days with specific details. We will review your concern and may offer a complimentary follow-up session or partial credit toward future services at our discretion.

3.4 Package Sessions

Multi-session consulting packages are refundable on a pro-rata basis for unused sessions, provided cancellation is requested before the next scheduled session and at least one session remains unused. A ten percent administrative fee may apply to package refunds.

4. Programs and Challenges

Structured programs and challenges are time-bound educational experiences that may include weekly content releases, group discussions, and milestone check-ins. Refund terms for programs are as follows:

• Before program start: Full refund available if requested at least seven days before the program start date.
• Within first week: If you participate for fewer than seven days and find the program unsuitable, you may request a partial refund of up to seventy-five percent of the program fee.
• After first week: No refunds are available after the first seven days of an active program, as substantial content and community access have been provided.
• Program cancellation by us: If we cancel a program before it begins, you receive a full refund. If we cancel mid-program, you receive a pro-rata refund for remaining unreleased content.

5. Non-Refundable Items and Situations

The following are not eligible for refunds under any circumstances:

• Free content, resources, or trial materials provided at no charge
• Products or sessions purchased during promotional periods where the promotion terms explicitly state "final sale" or "no refunds"
• Consulting sessions that have been fully completed and for which follow-up materials have been delivered
• Third-party fees or charges not collected directly by Wristback
• Requests made more than sixty days after the original purchase date, except where required by applicable consumer protection law

6. How to Request a Refund

To request a refund, follow these steps:

1. Send an email to hello@wristback.world with the subject line "Refund Request"
2. Include your full name, email address used for purchase, order or booking reference number, date of purchase, and the product or service for which you are requesting a refund
3. Provide a brief explanation of the reason for your refund request
4. Attach any relevant documentation such as receipts, confirmation emails, or screenshots of technical issues

Alternatively, you may submit a refund request through our contact form, selecting a clear subject indicating a refund inquiry. We will acknowledge your request within two business days and provide a decision within ten business days.

7. Refund Processing Timeline

Approved refunds are processed as follows:

• Credit card payments: Refunds are initiated within five business days of approval and typically appear on your statement within five to ten business days, depending on your card issuer.
• Debit card payments: Refunds may take seven to fourteen business days to reflect in your account.
• PayPal or digital wallets: Refunds are typically processed within three to five business days.
• Bank transfers: International bank transfer refunds may take up to twenty-one business days.

Refunds are issued to the original payment method used for the purchase. We cannot redirect refunds to alternative payment methods or accounts for security reasons.

8. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks initiated without first attempting resolution through our refund process may result in suspension of your access to our services and Website.

If you believe a charge on your account is unauthorized, contact us immediately at hello@wristback.world and we will investigate promptly. We cooperate fully with payment providers during dispute investigations and provide documentation as required.

9. European Union Consumer Rights

If you are a consumer residing in the European Union, you have a statutory right to withdraw from distance contracts within fourteen days of purchase without giving any reason, in accordance with the Consumer Rights Directive. This right applies to digital content only if you have not consented to immediate delivery and acknowledged the loss of withdrawal rights.

For consulting services, the withdrawal period expires once the service has been fully performed with your prior express consent and acknowledgment that you lose your right of withdrawal once the contract has been fully performed.

To exercise your EU withdrawal right, send a clear statement of withdrawal to hello@wristback.world before the fourteen-day period expires. We will process your refund within fourteen days of receiving your withdrawal notification.

10. Contact Information

For refund inquiries or questions about this policy, contact:

Wristback
767 5th Ave, New York, NY 10153, United States
Email: hello@wristback.world
Phone: +1 212-336-1440

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time, and will respond to all refund-related communications within two business days.